Refund Policy

Introduction

At Z House Studios, creators of Ex World Online, we dedicate ourselves to ensuring that our digital content, such as in-game cosmetics, features, and other digital products ("Digital Goods"), meet the highest standards. Due to the nature of our business and the products we offer, we maintain a strict no refund policy.

No Refund Policy

All purchases made on Ex World Online are final and non-refundable. When you purchase Digital Goods from our store, you acknowledge and agree that they are non-returnable and non-exchangeable. Once the Digital Goods are purchased and added to your account, they are considered to be "consumed" and cannot be refunded.

Exceptions

Notwithstanding the above, certain exceptions to this policy will be considered on a case-by-case basis. In the event of a transaction error or unauthorized purchase, please contact our support team at support@zhousestudios.com with detailed information about the transaction and the nature of the issue.

Account Responsibility

You are responsible for all purchases made on your account. Z House Studios is not responsible for any purchases made by mistake or unauthorized use of your account. We recommend keeping your account credentials confidential and logging out of your account after each session to prevent unauthorized purchases.

Changes to the No Refund Policy

Z House Studios reserves the right to modify this No Refund Policy at any time. Your continued use of Ex World Online services and purchase of Digital Goods following such changes constitutes your acceptance of the new No Refund Policy.

Acknowledgment

By purchasing Digital Goods from Ex World Online, you are confirming that you have read, understood, and agreed to the terms of this No Refund Policy.

Contact Information

Should you have any questions or concerns regarding this No Refund Policy, please contact us at support@zhousestudios.com